One of our wonderful customer service representatives is Danielle L.  She has come up with some great advice to help you keep your purchases, notes, and highlights in three easy steps.

1) Create an Olive Tree account

By creating an Olive Tree account, you can register your in-app purchases and backup your notes, highlights, and bookmarks, etc.  Create one today by visiting: https://olivetree.com/store/register.php

2) Register your in-App purchases

Did you know that when you purchase a resource within the app, you are not buying it from Olive Tree Bible Software directly?  If for some reason you have to reinstall your BibleReader app, those resources will be difficult to get back.  To prevent this, all you need to do is tap one button.  By doing so, you’ll save all the extra time it takes to email Customer Support, provide proofs of purchase, and wait for your resources to be manually added to your Olive Tree account.

iOS Instructions

  • Select the “Library” button
  • Select the “Store” button
  • Tap on the “Purchased” tab
  • If your product isn’t listed in Books in your iTunes account, select “Get Books from your iTunes Account”
  • Then select “Back up and synchronize books with your Olive Tree account”
  • Enter your Olive Tree username and password

Android Instructions

  • Select the open book icon (Library)
  • Select the shopping bag icon (Store)
  • Tap on the “Purchased” tab
  • Select “Back up and synchronize books with your Olive Tree account”
  • Enter your Olive Tree username and password

 

3) Backup your notes, highlights, and bookmarks, etc.

You’ve invested a lot of time and energy creating your notes, highlights, and bookmarks; please utilize our Study Sync feature to back them up.  It’s always unfortunate when we hear from customers that have lost days, week, and months worth of their notes because they had to reinstall their BibleReader app, but never backed those notes up.  At that point it’s too late and there is nothing we can do.  Do not let this happen to you, especially since there is an easy way to prevent it.

iOS Instructions

  • Select the suitcase icon (My Stuff)
  • Select the “Backup & Sync” button at the bottom of the screen
  • Enter your Olive Tree username and Password
  • The sync process will push up the notes from your device to your Study Sync account

Login in to your Olive Tree account (https://www.olivetree.com/store/secure_login.php), and select the Olive Tree Study Sync link to make sure that your notes have been successfully uploaded.

Android Instructions

  • Select the Menu button and select “My Stuff”
  • Select the “Backup & Sync” button at the bottom of the screen
  • Enter your Olive Tree username and Password
  • The sync process will push up the notes from your device to your Study Sync account

Login in to your Olive Tree account (https://www.olivetree.com/store/secure_login.php), and select the Olive Tree Study Sync link to make sure that your notes have been successfully uploaded.