I would like to say that you will never encounter a problem with your Olive Tree Bible Study app, and for many of you, that would be true. But from time to time our users do experience bugs and issues that we do not expect. For this reason, I highly suggest you follow the next three steps to make sure that if you do encounter a problem you will be protected.

1) Create an Olive Tree account

By creating an Olive Tree account, you can register your in-app purchases and sync your notes, highlights, and bookmarks, etc.  Create one today by visiting: https://olivetree.com/store/register

2) Register your in-App purchases

Did you know that when you purchase a resource within the app, you are not buying it from Olive Tree directly, but are buying it from iTunes?  If for some reason you have to reinstall your Bible Study app, those resources will be difficult to get back.  To prevent this, all you need to do is tap one button.  By doing so, you’ll save all the extra time it takes to email Customer Support, provide proofs of purchase, and wait for your resources to be manually added to your Olive Tree account.

iOS Instructions for Bible+ 5.2 and Later

  • Select the “Library” button
  • Select the “Store” button
  • Tap on the “Purchased” tab
  • If your product isn’t listed, scroll to the bottom and select “Restore In-App Purchases”

Updating your library

Android Instructions

  • Select the open book icon (Library)
  • Select the shopping bag icon (Store)
  • Tap on the “Purchased” tab
  • Select “Back up and synchronize books with your Olive Tree account”
  • Enter your Olive Tree username and password

3) Sync your notes, highlights, and bookmarks, etc.

You’ve invested a lot of time and energy creating your notes, highlights, and bookmarks; please utilize our Study Sync feature to back them up.  It’s always unfortunate when we hear from customers that have lost days, week, and months worth of their notes because they had to reinstall their Bible Study app, but never backed those notes up.  At that point it’s too late and there is nothing we can do.  Don’t let this happen to you, especially since there is an easy way to prevent it.

iOS Instructions for Bible+ 5.2 and Later

  • Select the suitcase icon (My Stuff)
  • Select the “Sync” button at the bottom of the screen
  • Enter your Olive Tree username and Password
  • The sync process will push up the notes from your device to your Study Sync account

Login in to your Olive Tree account (https://www.olivetree.com/store/secure_login.php), and select the Olive Tree Study Sync link to make sure that your notes have been successfully uploaded.

Sync your notes and highlights

Android Instructions

  • Select the Menu button and select “My Stuff”
  • Select the “Backup & Sync” button at the bottom of the screen
  • Enter your Olive Tree username and Password
  • The sync process will push up the notes from your device to your Study Sync account

Login in to your Olive Tree account (https://www.olivetree.com/store/secure_login.php), and select the Olive Tree Study Sync link to make sure that your notes have been successfully uploaded.

The above instructions are for Apple devices running the Bible Study app version 5.2 or later and Android devices running the Bible Study app version 5.0.