UPDATE: This bug has effectively been squashed/fixed. Make sure you’ve updated to the latest version available in the App store and thanks for your patience!

We recently discovered a bug in iOS with the latest update (5.3.2) that is causing the contents of notes to be deleted. We’re working on squashing it as quickly as we can.

 

What does this mean?
The latest update contains an error in the way the application handles low-memory incidents on your device. When your device begins to experience a low-memory situation, the device notifies the app that memory is running low and the app then tries to free any memory it absolutely does not need at that moment. With the current version of the app, if you are editing or creating a note when this notification is received by the app, then the content and title of that note will be lost forever.

Who is affected?
All iOS users who upgraded to version 5.3.2 are susceptible to this bug. Users on older devices (iPad 1, iPhone 3GS, early iPods) are more susceptible due to less memory being installed on the device. Some common causes of low-memory incidents are: very large annotations, annotations that contain several hyperlinks, using outside applications to copy and paste text into notes, performing in-app functions like Search or Go To.

What is the solution?
At this time, it is recommended that users refrain from creating or editing notes that are very important to them. It is always unfortunate to lose annotations, but losing annotations that took a long time to create or one that is going to be used with your next study group/sermon/lesson plan is extremely frustrating. Since each device is different and a myriad of variables can affect your device’s available memory, it is impossible to predict when this error might occur.

We understand how important the ability to create notes is and this fix is a top priority for the entire Olive Tree team. Our engineers have isolated the cause of this problem and they are in the process of getting it fixed and submitting an update to the App Store. Please note that updates require a lot of time and resources. Updates also have to be approved by Apple which can extend the delivery time for these updates.

We’re sincerely sorry for this unfortunate error! It was our mistake and we are working as quickly as possible to rectify it. Thank you so much for your understanding and patience while we take every step possible to ensure this doesn’t happen in the future.

If you have any other questions about the error please feel free to contact our Support team at support@olivetree.com