Open LetterDear Friends,

Greetings in the Lord from Spokane! It has been an exciting few weeks here at Olive Tree. The release of version 5.9 for our Bible study apps for iOS is a HUGE step forward in providing you the best in digital Bible study tools. We acknowledge that the update does not come without some inconvenience and even frustration for you. Because of this, we wanted to explain why we decided to make such a big change, and to ask for your patience and grace as we respond to your concerns and address issues.

The reason this update is so important is that we have completely re-engineered our core book technology. Our previous core platform was extremely limited in what it could do, which meant that we couldn’t provide you with the best experience for reading and studying the Bible. We knew it was time for our book technology to make some serious advances, and with this update, we are now able to provide you with text flow around images, book-specific fonts, drop-cap Bible chapter numbers, right-aligned text, and much more! Furthermore, we chose to utilize technologies that enable optimized experiences on the mobile devices you love to use to read and study the Bible. This technology is a fresh and firm foundation upon which we can continue to build amazing new Bible study features. You should look forward to great things coming over the next months and years.

Because we completely replaced our book technology, we need to replace your old book files with the new book file format. We also need to update all your notes, highlights, and bookmarks for the new format. We understand that re-downloading all your content can take time. When you just want to get into our app to read and study the Bible, these delays can get in your way! We apologize for this inconvenience. Please bear with us through this initial hurdle, and let us help you get back to running seamlessly again.

Our support staff is an amazing group of people who will gladly assist you with any problems you run into with the update. However, due to the number of people who have written in about this release, it may take a while for us to get back to you. If you write into our support team, please have patience with us! Your needs are very important to us, and we will help you as soon as we can.

In the meantime, if you are having problems downloading your books, notes, highlights, and bookmarks, or are not seeing books that should be in your account, please check here first for information about these issueshttp://www.olivetree.com/help/ios-updating-to-5-9/

It is our desire and passion to help you read and study the Bible. It’s the reason we come eagerly to work every day. I hope and trust that we will continue to serve and delight you with amazing apps, books, and support. We are excited to be used by God to further His kingdom by providing you with tools and resources to read and study His Word.

Soli Deo Gloria!
Steven Cummings
Vice President of Operations

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